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ASEAN365 LOYALTY CREDITS PROGRAM

Asean365 Loyalty Credits Program allows you to earn Loyalty Credits for shopping with us. You simply need to create an account with us and you will then be able to earn and accrue the Loyalty Credits, which are redeemable when you wish to purchase something from us. The following terms and conditions contain important information regarding the Loyalty Credits Program.


1. How do I earn Loyalty Credits?


Loyalty Credits are easy to earn. First, you need to create and maintain an account with us. Thereafter, every time you make an online purchase from us, you earn 5% of your total purchases (min. SGD50 spent, excluding tax or shipping).


2. How do I redeem my Loyalty Credits?


You can redeem your Loyalty Credits at checkout. The Loyalty Credits can be used in conjunction with other payment methods such as credit cards, gift cards, and more. 


3. How do I redeem my Loyalty Credits when I make payment in currency other than SGD?


The base currency for your Loyalty Credits is SGD. If you make payment in currency other than SGD, your existing Loyalty Credits will be converted at the point of redemption (using the exchange rate determined by us) to the currency which you use to make the payment.

The Loyalty Credits you earned from the order you paid in other currency will be calculated in the same currency and then converted to SGD at the exchange rate determined by us.


4. How many Loyalty Credits do I have?


You can always log into your account and check your Loyalty Credits balance.


5. Is there an expiry date for my Loyalty Credits?


We are happy to say that there is no expiry date for your Loyalty Credits.


6. Can I redeem my Loyalty Credits for cash?


We are sorry that Loyalty Credits are not redeemable for cash. Your Loyalty Credits can only be used towards purchases on our online platform.


7. What happens to my Loyalty Credits if I get a full refund of an item purchased from you?


If the Loyalty Credits are earned after placing an order, but the order is later cancelled and a full refund is given to you thereafter, the Loyalty Credits earned for the order will be reversed accordingly. 

Also, for any cancelled order, the Loyalty Credits redeemed when placing the order will not be refunded.


8. Are my Loyalty Credits transferable? 


No, your Loyalty Credits are not transferable


9. Is there any other thing that I need to be informed?


Yes, it is important for you to also read the following terms and conditions carefully.


(a) Termination

We may, in our sole and absolute discretion, cancel, change, suspend, or modify any aspect of the ASEAN365 Loyalty Credits Program and/or any of these terms and condition at any time without prior notice. We may, in our sole and absolute discretion, terminate or suspend your participation in the Loyalty Credits Program for breach of any of these terms and conditions, or for taking any actions that are inconsistent with the intent of these terms and conditions. We reserves the right at our sole discretion to prohibit you from participating in any aspect of the Loyalty Credits Program if we deem or suspect that you have engaged in or have attempted to engage in any of the following: (a) acting in violation of these terms and conditions; or (b) damaging, tampering with, or corrupting the operation of the Loyalty Credits Program or our website; or (c) acting with intent to annoy, harass or abuse any other person; or (d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (e) activity deemed in our sole discretion to be generally inconsistent with the intended operation of the Loyalty Credits Program. Any decision we make relating to termination or suspension of your participation in the Loyalty Credits Program will be final and binding in all respects. We shall be the sole determiner in cases of suspected abuse, fraud, or breach of these terms and conditions or intent of these terms and conditions.


(b) Release

Except for willful misconduct or gross negligence on the part of ASEAN365 PTE LTD, by participating in the Loyalty Credits Program, you release ASEAN365 PTE LTD, its affiliates, associated companies, suppliers, advertising and promotions agencies, and their respective directors, officers, employees, and agents (collectively, “Released Parties”) from any and all liabilities for any loss, harm, damages, costs or expenses, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Loyalty Credits Program and/or the use of any Loyalty Credits.


(c) Indemnification

You agree to indemnify, defend, and hold ASEAN365 PTE LTD and its representatives and agents harmless from and against any and all third party claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to any breach by you of any of these terms and conditions or any violation by you of applicable law.


(d) Governing Law

The laws of Singapore will govern these terms and conditions.