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ORDER PROCESSING & DELIVERY

Order Processing

1. What are your operational hours?


We operate from Mondays – Fridays: 9am – 6pm Singapore time (GMT+8) except on weekends, Singapore public holidays, and office closures. 


2. Can I make changes to my order items after I have received the order confirmation via email?


No. Changes cannot be made to a confirmed order. The confirmed order has to be cancelled and a new order be placed. 


3. If I purchased an item before a promotion starts but is due to receive it only after the promotion is running, am I entitled to the promotion’s benefits?


No. Orders are processed at the point of our receiving them, hence, items would be charged at the price as at the moment of sale, regardless of the delivery date.   


4.    How do I know if I have placed my order successfully?


If your order has been successfully placed, you would receive an autogenerated confirmation email with your order number, order date, a summary of your order items and a shipping address within minutes.  

Please ensure that you have provided us with a valid email address.


If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder, in case the confirmation email got delivered there instead of your inbox. 


Alternatively, you may log in to your account and check under your Orders.


5.   How do I check the status of my order? 


You may check your order statuses via these simple steps.

Step 1: Login to https://www.asean365.com using your email address and password.

Step 2: You will see the status of your order under My Account > Order History.


6.   I am interested in placing a bulk order, what should I do? 


Please send your bulk order requests to contactus@asean365.com and our friendly eCommerce personnel would respond to your enquiry within one to two working days.


7.   What should I do if I face issues when placing my order?


You may reach us at the following during our operational hours:        
 Email: 
contactus@asean365.com
 Live Chat on our website 


8.   Would I receive an invoice together with the order item(s)? 


No. However, you can login to our website to print out the invoice.


Delivery

We provide locally as well as worldwide. You may view the delivery options at Checkout. Please note the Rules & Regulations surrounding our delivery.
 
 
1.    Where do you deliver to?


We deliver locally within Singapore as well as worldwide. The delivery will be performed by external courier company.


International Shipping

Import restrictions of individual country is applicable for all internet purchases.

Buyers are therefore responsilbe to ensure that the product can be lawfully imported to the destination country before placing any orders.

The recipient of an international shipment will bear all relevant charges incurred for international shipping, unless otherwise specified.

These will include but not be limited to the following: shipping fees, import and custom duties. The amount may vary based on the product and item price.


2.  How much will I be charged for delivery?
 
 
The delivery charge will be shown to you at Checkout. Look out for our Free Singapore Delivery promotions from time to time.


3. How do I track my order?


You will be able to track your order by logging in to our website. An email will also be sent to you specifying the tracking number (for registered mail). 


4. Taxes and Duties


International Shipping

Your parcel may be subject to customs and duties fees upon arrival at the destination country. All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customer assumes all losses for packages that have been rejected entry, confiscated, abandoned, destroyed or returned. No refunds will be made.


Unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.


We recommend you to contact your local customs office to find out more about any possible charges you may be required to pay and any import regulations of the receiving country when in doubt.


If the delivery is rejected by customer due to customs charges, we reserve the right to recover our costs of delivery and returns for the rejected orders.


5. What delivery services do you use?


You will be able to choose your preferred courier service at the Checkout.


6. Can I change my delivery address after placing my order?


Once your order is placed, the delivery address cannot be changed. Please ensure the recipient's address and contact details are correct and accurate before proceeding.


7. I placed an order on a weekend, why does it take longer for the status to change to "Shipped"?


As our operating hours are as follows:

Mondays to Fridays: 9am – 6pm Singapore time (GMT+8), except weekends, Singapore public holidays, and office closures.


Hence, if you have placed an order over the weekend, your order will only be processed on the next working day.


8. What is your shipping policy?


We aim to process and get your orders delivered to you as soon as possible. However, in the event there is a delay in processing your orders (e.g. due to unavailability of item), we will notify you via email accordingly.


Rules & Regulations


 Ensure the recipients’ addresses and contact details are correct before proceeding with payment at Checkout.
 
 Singapore deliveries returned to us after failed attempts by the courier company to contact the recipient will be forfeited.
 
 International deliveries not received by the recipient after failed attempts by the courier company to contact the recipient will be treated as abandoned at the receiving country.


 
For cases of failed delivery, Customer assumes all losses. No refunds will be made.